Affected Components:

Jul 29, 21:00:00 GMT+0
Resolved - Between approximately 4:45 PM and 5:30 PM ET on July 29, some donors encountered errors when authenticating through DAFpay. The issue has been resolved and we've added redundancy to reduce the chance of recurrence..

Duration: 13 minutes

Affected Components:

May 19, 20:54:00 GMT+0
Resolved - Between 4:04pm EST and 4:54pm EST, some donors using DAFpay were unable to start a donation due to a CORS error on our API. The issue was caused by an internal infrastructure change that removed the host responsible for responding to HTTP OPTIONS preflight requests. A fix was deployed and DAFpay service is fully restored. No donor data was affected..

May 19, 20:41:00 GMT+0
Investigating - We are currently investigating an issue impacting DAFpay availability..

Duration: 30 minutes

Affected Components:

May 3, 06:37:00 GMT+0
Completed - Maintenance has completed successfully.

May 3, 06:07:01 GMT+0
Identified - Maintenance is now in progress.

May 3, 06:07:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour and 34 minutes

Affected Components:

Apr 8, 15:58:27 GMT+0
Resolved - This incident has been resolved. We are continuing to work to improve the resiliency and availability of our systems..

Apr 8, 14:35:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 8, 14:32:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 8, 14:24:00 GMT+0
Investigating - We are currently investigating an issue with components of the Chariot Dashboard unable to load..

Duration: 2 hours and 3 minutes

Affected Components:

Mar 18, 22:11:00 GMT+0
Resolved - Between March 6 2:41PM EST and March 18 4:23PM EST, a subset of grant requests submitted by donors via DAFpay were not being correctly submitted to the DAF providers but were being recorded as successful on our end. This affected one major DAF provider. This was due to a failure in our system which validated successful completion criteria of submitted DAFpay grant requests. We mitigated the incident by temporarily disabling the DAF provider while our team worked on a fix. The fix was deployed shortly after and was confirmed to be effective. We are working to strengthen our end-to-end validation to ensure grant requests are not marked successful unless positively confirmed by the DAF provider. If your organization was impacted, our team will follow up directly with specific details and any actions required..

Mar 18, 22:06:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 18, 21:19:00 GMT+0
Identified - We've identified the impacted grants which includes a subset of DAFpay grant submissions since March 6 at 2:41PM..

Mar 18, 20:23:00 GMT+0
Identified - We've identified an issue with DAFpay grant submissions affecting a major DAF provider. We have disabled the DAF provider within DAFpay to stop the issue. We are actively investigating the root cause..

Mar 18, 20:08:00 GMT+0
Investigating - We are investigating reports of DAFpay grant requests not being submitted correctly..